Can You Return Clubs To Golf Galaxy? (Find Out!)

Last Updated on October 8, 2023 by Alex PT

Yes, you can return clubs to Golf Galaxy within 90 days of purchase, as long as they are in new and unused condition and include all original packaging materials, manuals, and accessories. You can return clubs to any Golf Galaxy store or by mail.

How To Make A Return?

All returns or exchanges must have prior authorization. You would have to mail or phone their customer service at a designated number/mail address to obtain authorization before you return or attempt to exchange any item to ensure proper credit. Once you have called the designated number, you will receive an RA (return authorization). Some return item has it in its original packaging. Be sure to insure the package for its price fully. You are solely responsible for it until they receive or acknowledge the recipient of the item. Golf Galaxy is not responsible for the extra cost of shipping or postage for any of your returns or exchanges. Unless Golf Galaxy specifically requested you to send the item foreclosure back to the manufacturer. Ensure that all returns or exchanges are sent to the address provided on the RA you receive. Include your email/phone number and other contact information as you’ll receive an email or call once your return has been credited to your account. 

Return and Warranty Policies

Golf Galaxy tries to provide customers with the best possible return and warranty policies in the business. All golfing equipment purchased at Golf Galaxy is covered by the manufacturer’s original warranty which usually lasts from 1-2 years starting from the date of purchase. It’s best to consult with the Golf Galaxy regarding specific manufacturer’s warranty policy.

Return Policy

The Golf Galaxy will gladly provide a full refund for any golf equipment that is returned unused within 30 days of delivery. One the golf equipment has been used, it is no longer seen as new and will be valued used on some condition for any golf equipment returned (limited to 30 days after delivery).

Those Golf Galaxy used the PGA Value Guide for all its Trade in and returned or exchanged items value that have been used before its return. The Golf Galaxy provide a link and demands customers to click to access the PGA Value Guide.

You can return or exchange most new, unopened Golf equipment within a 30 days of delivery and get a full refund. Golf Galaxy will also pay the return shipping cost if the return is a result of their error (you received a defective or incorrect item)

You must expect to receive your refund within a time range of four week of giving your package to the returned by the return shipper, however, in most cases you will receive a refund more quickly than expected. This time period usually includes the transmit time for Golf Galaxy to retrieve your return from the shipper (which can take within 5-10 working days), the time it would take to process your return after retrieval (which can take within 3-5 working days), and the time it would take your financial institution to process the refund back to you (this would take 5-10 business days).

If you wish to return an item, you can simply login to your account, view your order using the “Complete Order” link under the My Account menu and click on Return Item/Items button. Golf Galaxy will notify you through an email of your refund once they receive and processed the return or exchange item.

Items That Are Not Eligible For Return To Golf Galaxy

While Golf Galaxy, a leading golf-specialty retailer, boasts of an extensive return policy, there are specific items that cannot be returned. Understanding the return policy is crucial for any consumer. The following points outline the 10 items that are non-returnable at Golf Galaxy.

1. Customized Golf Clubs

Any golf clubs that are custom orders or crafted explicitly as per the customer’s specs are not eligible for return. This policy is enforced because these items have customized components that cannot be resold.

2. Opened DVDs, CDs, and Software

Once DVDs, CDs, or software are opened, they are no longer suitable for return. This policy ensures the property rights of such copyrighted materials.

3. Special Order Products

Golf Galaxy cannot return or exchange products that are sourced through special order. These are products that are not usually held in stock and are ordered specifically for customer requests.

4. Undergarments

Unworn undergarments can be returned, provided they are still in their original packaging. However, undergarments that have been worn are not eligible for a return due to hygiene purposes.

5. Swimwear

Unless the hygiene strip is still intact and the swimwear is in its original packaging, it cannot be returned or exchanged.

6. Bargain Cave items

Bargain Cave items are sold as a final sale. These discounted products are non-returnable and non-exchangeable.

7. Autographed Memorabilia

Items that consist of autographed memorabilia cannot be returned. These are generally sold as limited edition and custom items, making them non-returnable.

8. Gift Cards

Gift cards cannot be returned or redeemed for cash unless required by law.

9. Final Sales Items

Any item marked as a final sale cannot be returned. These are items on heavy discount or clearance sale.

10. Used Items

The items that have been used after purchase are not eligible for return. Wear and tear or any damage caused by the user on the product generally void its return policy.

Can You Return Items Without a Receipt at Golf Galaxy?

Golf Galaxy’s return policy without a receipt may vary depending on the specific store and their discretion. Generally, they prefer customers to provide proof of purchase, such as a receipt, for returns. However, there are some key points to consider:

1. Time Limit: Most stores will have a time limit for returns without a receipt. It’s typically shorter than the standard return period with a receipt.
2. Store Credit: In many cases, if you don’t have a receipt, Golf Galaxy may offer a return in the form of store credit or a gift card for the current selling price of the item. This credit can be used for future purchases in their stores.
3. Identification: You may be required to provide identification when making a return without a receipt. This helps prevent fraudulent returns.
4. Condition of the Item: The item you’re returning must typically be in new, unused condition and in its original packaging.
5. Manager’s Discretion: In cases where you don’t have a receipt, the store manager may have the discretion to approve or deny the return. They may consider factors like the item’s condition and the frequency of returns without receipts.
6. Exchange or Replacement: In some cases, if you don’t have a receipt, Golf Galaxy may allow an exchange or replacement for the same item if it’s available.

Frequently Asked Questions

Does Golf Galaxy have a policy that allows return of product?

All product purchased via mail on golf Galaxy will automatically refund you for free. All you have to do is contact an UPS Customer Service Representative on their designated number and request for a prepaid shipping label that comes with no charge.

The return policy states that all items returned must be brand new and unused, must contain manuals, accessories, and all original packing materials.

Can my Golf Club be Returned?

Irrespective on how unsatisfactory the club purchased seems for any reason what so ever. It can always be returned, most especially if it’s still within the 90 days window and 100% of credit towards an in-store purchased still exist within that period.

Can custom Clubs be returned?

Custom Clubs are special clubs that comes with cancellation policy that last only after one business day of delivery. It is impossible for golf clubs to be refunded.

What is the purpose of the Return Policy?

The purpose is to assist and ensure that customers exchange or return products that they previously purchased, the policies of the retailer specify the procedures for the return of products purchased. Retailers also make returns or exchanges as an extension of the customer service they provide! 

Conclusion

Every now and then golfers are puzzled if they can return or exchange either a faulty or incorrect item to Golf Galaxy and it’s comforting to know they can. More so, the golfer has sometimes thought about or asked if they can return or exchange unused golf equipment, and it’s satisfactory to know they can. It’s noteworthy to state that every/all item to be returned or exchanged must still be within the 30-day, unused, unopened, and in perfect condition.

References:

https://www.golfgalaxy.com/s/return-policy
https://www.golfgalaxy.com/s/return-policy-and-warranties